Help and FAQ
- Home
- Help and FAQ
How do I add more images?
You can add images but will need to upload them to a server like https://imgbb.com/ or https://im.ge/.
If I donate to a charitable organization, will I receive a section 18A certificate?
The organization who created the FundUP campaign has the responsibility to issue it. FundUP is only a conduit linking parties and does not issue certificates. If you do a donation, you have the option for the receiving party to receive your information in order to provide the required documentation.
What is FundUp, and how does it work?
FundUp is a crowdfunding portal based in South Africa that allows individuals and organisations to raise funds for their creative projects, ventures, or causes. It works on the principle of collective contributions, where backers can support projects they are interested in.
How do I start a campaign?
Simply register an account. Follow the regestration prosess.
After registration you can “Create a campaign”.
Use This link will take you through the process.
What do I need to create a campaign?
At sign up you will be required to enter an email address. Then when creating the campaign you will need the following info:
- Title
- Image
- YouTube video (optional)
- Description
- Summary
- Tags
- Campaign Goal
- Supporting Documents (optional)
After creating your campaign you will need to also add a beneficiary with your/their bank account details.
What does the approval process entail?
Your campaign will go through a few checks to ensure the information is legit, not misleading and appropriate. During this process you may be contacted. After approval you will receive an email with further instructions.
What are the pricing involved?
A transaction and facilitation fee applies as follows:
When receiving or withdrawing funds, a transaction fee applies.
On receiving we charge a fixed 6% facilitation fee.
When do I get paid?
You can withdraw funds as often or seldom as you like. Each withdrawal is charged separately. Minimum withdrawal is R100 minus the withdrawal fee.
Is FundUp available only in South Africa, or can international users participate as well?
While FundUp is primarily based in South Africa, international users are also welcome to participate and back projects on the platform.
What types of projects can be created and funded on FundUp?
FundUp supports a wide range of projects, including creative endeavors, business startups, charitable causes, art projects, technology innovations, community initiatives, and more.
How do I create a project on FundUp?
To create a project, you first need to register for an account on FundUp. Once registered, you can log in and click on “Create your FundUP.” Follow the instructions to provide project details, funding goals.
Is there a fee to start a project on FundUp?
It’s Free to start a Campaign. The platform charges a percentage of the funds raised as a service fee. Please refer to FundUp’s terms and conditions or Pricing Page for more details.
Can I change my project details after it’s been launched?
Yes, you can make changes to your project details after it’s been launched. However, all changes requires approval from FundUp’s support team.
What happens if my project doesn’t reach its funding goal?
It depend on the funding campaign of your choice. Some campaigns come with conditions.
Can I extend the duration of my project campaign?
Yes. However, all changes may require approval from FundUp’s support team.
Is there a limit to how much funding I can raise for my project?
FundUp may have certain limitations on the maximum amount of funding you can raise for a single project. Review FundUp’s guidelines or reach out to our support team for specific information.
What support and resources does FundUp offer to project creators?
FundUp provides guidance and support to project creators throughout the campaign process. They may offer resources, tips, and best practices to help maximize the chances of success.
What criteria does FundUp use to approve or reject projects?
FundUp has guidelines to ensure that projects comply with their terms and conditions. Projects that violate these guidelines or involve illegal activities may be rejected.
FundUp prohibits businesses operating in
the following industries:
Adult Entertainment Industry
Gambling Industry
Money Service Bureaus
Defence
Art Dealers
Pawn Brokers
Scrap Metal Merchants
Second Hand Dealers
Cryptocurrency Exchanges
Precious Metals and Stones
Cash Aggregators
Cannabis Industry
Video Entertainment/Rental Stores
Internet Adult Digital Content (Prohibited by Amex and
deemed High-Risk Merchant for VISA/MasterCard)
Collection Agencies/Loan Sharks
Airtime Sellers/Re-sellers
Illegal/Brand-Damaging Products (Added to BRAM Program)
Non-Face-to-Face Gambling
Can I back multiple projects on FundUp?
Absolutely! Backers can support multiple projects on FundUp and contribute to various causes they find interesting.
Are there any project categories or content not allowed on FundUp?
FundUp has restrictions on certain project categories or content, such as those involving illegal activities, hate speech, or harmful products. Check FundUp’s guidelines for more details.
FundUp also prohibits anyone operating in the following industries:
Adult Entertainment Industry
Gambling Industry
Money Service Bureaus
Defence
Art Dealers
Pawn Brokers
Scrap Metal Merchants
Second Hand Dealers
Cryptocurrency Exchanges
Precious Metals and Stones
Cash Aggregators
Cannabis Industry
Video Entertainment/Rental Stores
Internet Adult Digital Content (Prohibited by Amex and
deemed High-Risk Merchant for VISA/MasterCard)
Collection Agencies/Loan Sharks
Airtime Sellers/Re-sellers
Illegal/Brand-Damaging Products (Added to BRAM Program)
Non-Face-to-Face Gambling
How can I promote my project and attract more backers?
FundUp encourages project creators to promote their campaigns through social media, email newsletters, and other marketing channels. Engaging with your community can also help attract more backers.
How can I contact FundUp’s customer support if I have questions or issues?
You can reach FundUp’s customer support by sending an email to support@fundup.co.za. We will be happy to assist you with any questions or concerns you may have.
How do I know if a project is legitimate and not a scam?
While FundUp reviews projects for compliance, backers should exercise due diligence before supporting a project. Check the creator’s background, project details, and any updates provided to ensure transparency.